SHIPPING & DELIVERY

• Dispatch The following is our policy on dispatch:
  • All orders will endeavoured to be dispatched within 5 working days of receipt of order.
  • All products sold by us are specially made to order, so ALL delivery times quoted are estimated and should be used as a guide only, they are NOT guaranteed. Should you require an order to be delivered by a specific date or sooner than the estimated date given, please contact us BEFORE placing your order so we can confirm if it is possible to fast track delivery. An additional charge for fast track dispatch, may be applicable.
  • If your order contains items with different estimated dates, then we reserve the right ship when your whole order is ready.
  • If there is a problem with your order preventing us from dispatching, we will normally contact you before the item is due to be delivered.
• Deliveries The following is our policy on deliveries:
  • Deliveries are normally made on the next working day from dispatch but this is not guaranteed and can take up to 5 working days, especially if being sent outside of the UK mainland.
  • All deliveries are sent via a secure courier service or a Royal Mail signed or tracked service.
  • Please ensure that someone is available at your delivery address to accept the goods, as a signature is normally required.
  • All our deliveries are carefully packaged to ensure that your order arrives safely but sometimes our couriers do make mistakes. If you are unable to check your package in front of the delivery driver, please ensure that you sign for the goods as ‘UNCHECKED’ in the event of having to raise an insurance claim. All damages to goods must be notified to us within 1 working day from receipt or we will be unable to accept liability.
• Overseas Orders The following is our overseas order policy:
  • ChristianLawrence.uk does not charge customs duties on International shipments or any destination outside of the EU. If any additional customs charges are incurred during your shipment, they are not calculated or monitored by us nor are they the responsibility of ChristianLawrence.uk.
  • Whilst we do not expect that there will be any additional charges attached to your order, we recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your on-line order with ChristianLawrence.uk.
• Delivery Charges The following are details of our delivery charges:
  • Delivery charges are on a per-order basis and are as follows:
    United Kingdom including Northern Ireland:
    • please contact us at ChristianLawrence.uk for pricing quotes all delivery charges are applicable at checkout and will be either Royal Mail Signed For® 1st Class, Royal Mail Signed For® 2nd Class or Tracked Courier depending on size of package size.
  • Republic of Ireland:Europe (EU) Andorra, Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, SwedenEurope (Non EU) Albania, Belarus, Bosnia, Bulgaria, Croatia, Cyprus, Faroe Islands, Gibraltar, Iceland, Greenland, Liechtenstein, Macedonia, Malta, Moldova, Norway, Romania, Russia, San Marino, Serbia & Montenegro, Switzerland, Turkey, Ukraine, Vatican CityUSA and CanadaRest of the World (Where Specified) Algeria, Australia, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, East Timor, Egypt, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Jordan, Kuwait, Laos, Lebanon, Libya, Macau, Malaysia, Mexico, Morocco, Myanmar, Nepal, New Zealand, Oman, Pakistan, Palestine Authority, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Tunsia, UAE, Vietnam, Yemen

• Returns At ChristianLawrence.uk. We want you to be fully satisfied every time you purchase from us. Occasionally though, we know you may want to return items, so below is our returns policy:
• Returns The following is details on our returns policy:
  • You can return all goods (except custom sized products not listed on our website or made to order products such as ‘Prints and Canvas’) and receive a refund, if you do so within 7 days from the date of delivery. All items must be returned with a Returns Authorisation Number (RAN), details of how to obtain a RAN are contained below. Unless the goods are found to be faulty, an administration charge of £15.00 per canvas panel and £10.00 per print will be made, in order to cover administration, re-stocking and the original delivery/handling of your order. This charge will be deducted from any refund due. Please note that the goods must be returned in their original unused condition and with all packaging intact.
  • We request that all goods are returned within 7 days of the date of your request for an Returns Authorisation Number.
  • If the goods delivered are faulty or have been damaged in transit, then we will either exchange the goods free of charge, or give you a full refund including delivery costs (full refund available only on faulty goods), providing the goods are returned to us within 7 days from the date of delivery.
  • We strongly advise all customers to check products thoroughly upon delivery before hanging on a wall.
  • West West Photography will not accept returns for any non-faulty items (after 7 days) or items that have been used e.g. the hanging kit has been fitted.
  • In all circumstances, you must contact us first in writing, by email: ChristianLawrence.uk to inform us of your intentions and to obtain a Returns Authorisation Number (RAN). We reserve the right to refuse returns if this procedure is not followed.
  • Please ensure you have read and understood thoroughly ‘How to return or exchange an item’ below before returning goods.
• Exchanges The following is details on our exchange policy:
  • If the item ordered is not what you expected and an exchange is required, this can be provided but a delivery charge will be incurred. If you want to exchange the item for an alternative one, please contact us initially to obtain a Returns Authorisation Number (RAN) and to ensure that the item you need is available. Please note the goods must be in their original condition and with all packaging intact, as we cannot exchange used goods. Please see ‘Returns’ section above for specific conditions. A delivery charge will be incurred for sending out any new goods. Our Exchange policy does not apply to custom sized products not listed on our website or made to order products.
  • All exchanges are offered subject to product availability and the customer will incur any shipping costs for such exchanges.
  • Exchanged items will only be dispatched after the returned goods have been received complete with a RAN and undergone a quality control check.
  • Please ensure you have read and understood thoroughly ‘How to return or exchange an item’ below before exchanging goods.
• How to Return or Exchange an Item The following are details on how to return or exchange an item:
  • In order to facilitate the return of your items you must contact us first in writing,  email: West Wight Photography in order to inform us of your intentions and to obtain a Returns Authorisation Number (RAN). This must be done within 7 days of receiving your order. We reserve the right to refuse returns if this procedure is not followed.
  • Please ensure that you enclose your original invoice with the items you are returning along with a note giving the reason for the return or the exchange. Please then wrap the package safely and securely with the original packaging received and send it to the address below. In the case of a defective item, please in addition provide a full description of the fault and again, send it to us in its original condition and all packaging intact. The address to send all of your returns and exchanges to is: Oaklands, Solent Road, Cranmore, Yarmouth PO41 0XY.
  • The Returns Authorisation Number should be written on your original invoice and on the return-shipping label.
  • For your protection we strongly recommend that you use a recorded-delivery service or a courier that will offer proof of delivery. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received back by West Wight Photography.
• Refunds The following is our refund policy:
  • All items must be returned to us following the guidelines and conditions above before a refund or replacement is issued.
  • Refunds to you will normally be made within 30 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchaser’s credit/debit card excluding shipping charges and less an administration fee of £15.00 per canvas panel and £10.00 per print will be made unless faulty (please see above). As previously stated in our Delivery Policy, international customs duties and sales taxes are non-refundable for shipments outside the European Community (EU).
• Cancelling an Item Our procedure and policy for item cancellations is as follows:
  • Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. However, we regret that we cannot accept cancellations of orders where the item has been used, not in its original condition or without all its packaging. This policy does not apply to products such as prints made specifically to customer requirements.
  • To cancel this contract, please send an email to ChristianLawrence.uk  giving the reason for the return as “Contract cancellation”. Please package the relevant item safely and securely in the original packaging and send it to us with the original invoice so that we receive it within seven working days of the date that the item was delivered to you. The return address is: PO41 0XY.
  • For your protection, we strongly recommend that you use a recorded-delivery service or a courier that will offer proof of delivery. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received by West Wight Photography. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.