Returns & Refunds
I want you to be happy with your artwork and confident when ordering from ChristianLawrence.uk.
As each print, canvas and jigsaw puzzle is produced especially for you, there are a few things to be aware of when placing an order.
Made-to-order artwork
All prints, canvases and jigsaw puzzles available through ChristianLawrence.uk are produced to order. This means your chosen artwork and product are sent to production specifically following your purchase.
Because these products are made to order, cancellations may not be possible once an order has entered production.
If you need to cancel an order, please contact me as soon as possible after placing it. I will do my best to stop the order before production begins, although this cannot be guaranteed.
Once production has started, I may be unable to cancel the order or provide a refund for a change of mind.
Damaged or faulty artwork
Your artwork should arrive safely and in perfect condition.
If your print, canvas or jigsaw puzzle arrives damaged, faulty, defective or incorrect, please contact me as soon as possible with:
- Your order number
- A description of the problem
- Clear photographs showing the issue
- Photographs of the packaging if it was damaged during delivery
Please don’t throw away the original packaging until the issue has been resolved, as photographs of the packaging may be required when investigating a delivery or production problem.
If the problem is confirmed to be a production or delivery issue, I will work with the fulfilment partner to arrange an appropriate remedy, which may include a replacement or refund.
You will not be expected to pay the cost of resolving a genuine faulty or incorrect order.
Incorrect or damaged delivery
If you receive the wrong artwork, the wrong product or an item that has been damaged during delivery, please contact me before returning anything.
I will provide instructions on what to do next and arrange the appropriate solution.
Where a product is defective or does not conform to the order, your statutory rights under UK consumer law are not affected.
Change of mind
For products where statutory cancellation rights apply, UK consumers may have a right to cancel an online purchase within the applicable cancellation period.
However, certain personalised or bespoke goods are exempt from the usual cancellation rights. As my artwork is produced specifically following each order, cancellation rights may not apply once production has begun.
If you are unsure whether your order can be cancelled, please contact me as soon as possible and I will confirm the options available.
How to contact me
If there is a problem with your order, please get in touch and I’ll do my best to resolve it quickly and fairly.
Email: hello@christianlawrence.uk
Mail: Oaklands, Yarmouth, Isle of Wight. PO41 0XY